Category Archives: Empathy

Long division

A woman got onto the train the other day and sat down opposite me. She was fifty-ish, tanned and smartly dressed. She had come from the airport and was breathless. We chatted and I learned that she had been to … Continue reading

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Born storytellers

“We’re a narrative species,” said the scientist on Radio 4 the other day. “We understand the world in terms of stories.” He was talking about the MMR vaccine and how the stories of danger that have grown up around it … Continue reading

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Untold stories

If one is asked the same question often enough, no matter how difficult, one sooner or later comes up with an answer that can be given without too much further thought. It may not be precisely the right one, but … Continue reading

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Leaderology

Leadership. It’s a topic that exercises people in airless seminar rooms without number, up and down the country, every day of the week. Yet in its elevation to the status of a ‘-ship’ it becomes so far removed from the … Continue reading

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Nudge, nudge

Until yesterday I had never heard of the government’s Behavioural Insights Team, otherwise known as the Nudge Unit. Last night I watched a news item about how they have been changing the way officials communicate with taxpayers and consumers to … Continue reading

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The empathy revolution

I’m most grateful to all the people who have been in touch following the last two posts about my grandfather’s experiences on the Arctic Convoys. Coincidentally, as my cousin pointed out in his comment two weeks ago, my maternal grandfather … Continue reading

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Other humans

I have been finding lately that a conversation about empathy is a good starting point for workshops on any kind of business writing. It breaks the ice and gets people talking together about something of which everyone has some kind … Continue reading

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