Feel the heat

Posted on May 28, 2010 by Jamie Jauncey

‘Stay indoors: It’s hot as hell,’ shouts the Times of India, ‘Met Office Forecast Grim; Hyderabad Sizzles At 44° C.’

India is currently experiencing all-time record-breaking summer temperatures. In Delhi, where I was until Wednesday, it hit 48°. That’s 118° for you Fahrenheiters. Now I’m in Hyderabad and I can say with certainty that at these extremes, four degrees make no difference at all. The moment you step out of whatever air-conditioned sanctuary you’ve been hiding in, it hits you like an all-enveloping blast from a gigantic hair dryer.

I’m here running communications training for a large Indian company and this is business travel of the most disconnecting kind – airport to hotel to training centre to hotel and so on, all in chauffeur-driven cars with the mean inside temperature of Scotland in March. Beyond the windows the heat pounds down on cows, road-workers, beggars, motorcyclists, rickshaw drivers and pedestrians. We slide past them with a sense of suspended reality, aware that an essential part of India’s soul is missing from our experience.

There’s something essential missing from the way my client organisation speaks, too. Theirs is not the natural language of human exchange. Process, analysis, statistics and data are their currency; and the lack of human content is exacerbated by the excessive use of Powerpoint, which has become so ubiquitous in the organisation that it has almost replaced conversation. The usual request is not so much ‘come and talk to me’ as ‘send me some slides’.

In the training I take people through a series of exercises designed to show them that anything, however small, that lights a spark in their audience’s imagination will increase tenfold the human contact they make. There’s a point at which understanding dawns, almost invariably followed by a smile and a look of longing in the eyes, then a worried frown and a flood of questions as their reality impinges once more and they retreat to their position inside the air-conditioned car, looking out at the hot, crowded, pulsating human world beyond, and wondering if they dare open the windows.

It takes courage to do it the first time, there’s no doubt, but once they have, once they’ve felt what happens when they let the heat and smell and sounds rush in and wrap around them, there’s no going back.

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Death sentences

Posted on May 20, 2010 by Jamie Jauncey

Nailing his colours to David Miliband’s mast last week in the Labour leadership election, former Home Secretary Alan Johnson said: ‘his greatest talent is the ability to put really complex ideas into very simple language.’

Personally, I don’t know about David Miliband as a leader. He may be very clever but there’s something rather creepy about him and he seemed astoundingly arrogant as a very young Foreign Secretary. But there’s no doubt that putting complex ideas into simple language is one of the great leadership qualities – in politics, business or anywhere else.

There’s an impassioned and hilarious book by Don Watson, an Australian writer and commentator who was, among other things, Prime Minister Paul Keating’s speech writer. Called Death Sentences, it’s subtitled ‘How clichés, weasel words, and management speak are strangling public language’.

Public language that defies understanding, he says, quoting Primo Levi, is ‘an ancient, repressive artifice, known to all churches, the typical vice of our political class, the foundation of all colonial empires.’ Agreed. But that’s the deliberate variety.

My favourite passage in the book concerns another Prime Minister, RJ Hawke, whose accidental approach to language makes him sound like Australia’s answer to John Prescott, or possibly even Donald Rumsfeld.

‘He was one of those politicians,’ Don Watson writes, ‘for whom it sometimes seemed words were less the medium of expression than just so many bloody obstacles placed in the way of people who needed to see what he bloody saw. When speaking off the cuff, he embarked on his sentences like a madman with a club in a dark room: he bumped and crashed around so long, his listeners became less interested in what he was saying than the prospect of his escape…

‘When at last he emerged triumphant into the light, we cheered, not for the gift of enlightenment but as we cheer a man who walks away from an avalanche or mining accident.’

At least he got a cheer. More worrying still are the leaders in business, the public sector, the arts, whose ruminations send you to sleep long before it’s time for applause of any kind. And as you doze off you can’t help wondering if they’re really leading anyone anywhere.

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Anyone out there?

Posted on May 14, 2010 by Jamie Jauncey

Sometimes when I start to write these blog posts I don’t really know where my thoughts will take me or what the point is that I want to make. On these occasions I work on the EM Forster principle: how can I tell what I think till I see what I say?

This week is a case in point. I recently read a profile of a British professor called Paul Davies who, even for a scientist, has an unusual job. A theoretical physicist, cosmologist and astrobiologist, he chairs the Post-Detection Group of SETI (the Search for Extra Terrestrial Intelligence). In other words, he’s the man who, should it occur on his watch, will take charge of the first contact with whatever might be out there.

SETI, which falls under the umbrella of the International Academy of Astronautics, examines the universe for radio transmissions that might indicate life elsewhere. It’s a serious organisation and Paul Davies, currently a professor at the University of Arizona, is a serious scientist who, according to the profile, ‘lives his life at an incredibly high level of amazingness.’

I like that description. It’s playful and vivid and extremely effective in conjuring an image of someone who lectures at the UN, the Vatican and the Royal Society, as Davies does. It’s also apposite. Nothing could better characterise the possibility of extra-terrestrial intelligence than amazingness.

But what sort of language will humankind use to communicate with alienkind? Davies is disparaging about space capsules containing the works of Sophocles and Shakespeare, Beethoven and the Beatles. We will have only one possible language in common with other forms of intelligence, he believes, and that is mathematics; the reason being that mathematics is a language so absolute, so fundamental to the explanation of the universe and the nature of existence, that any intelligence capable of making contact with us will have to have grasped it.

This leaves me with the sobering thought that those of us whose stock-in-trade is mere words, who take delight in amazingness, won’t have much of a role to play in what will undoubtedly be the most amazing exchange of all time.

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Tales from Wales

Posted on May 6, 2010 by Jamie Jauncey

By odd coincidence I happen to have spent election night in the home of a former British Prime Minister. I am at Ty Newydd, the house to which Lloyd George retired from politics, now the Welsh National Writing Centre. It’s a glorious place perched on a gentle slope between the mountains of Snowdonia and the great sweep of Cardigan Bay. I’m running a Dark Angels course for staff of the National Library of Wales at Aberystwyth.

I arrived on Tuesday evening and since there was no one else here – the students, having considerably less far to travel, turned up on Wednesday morning – I took myself off to eat at the pub in the village. Walking back up the drive, around ten pm, my eye was caught by something on the branch of a tree, silhouetted against the dusk sky. It was a large, fine owl. I stood and watched it for a while until it swooped off in search of dinner.

That’s an auspicious welcome for a writing course, I thought. The owl symbolises wisdom and the arts, in Greek mythology anyway. But this is the Welsh heartland. In the pub I heard no English spoken, and Ty Newydd was once the home of the only British Prime Minister not to have had English as his first language. I checked Welsh legend to find that in the Mabinogion, the owl is accursed, a faithless woman condemned to eternal night. Maybe not such a good omen, after all.

Ty Newydd is a house full of books, all of which contain stories or poems, each of which, like the appearance of the owl, will be open to more than one interpretation. And that’s the glory of it. There is no ‘right’ telling or reading of a story or poem; they are metaphors for life, ambiguous, messy and multi-layered.

There’s a growing recognition in the business world of the power of story – and rightly so. Modern organisations have to find a different way of telling people what they’re about; the conventional assertions of corporate excellence sound as false as they’re banal. But businesses are also suspicious of stories, and confused by them. How do you use them? More worryingly, how do you control them?

Again, organisations are right to be concerned, because stories are about truth and they’re only believable if they reflect human truths. You can’t fake stories and expect people to buy into them. So if a business wants to tell a good story, it must be prepared to be honest, to shed the carapace of corporate invincibility that has become the norm, and allow itself to be seen as less than perfect, as capable of making mistakes.

That takes courage, not least in admitting the possibility that people may read different things into the story than the organisation wants them to­. But as with the owl and the books at Ty Newydd, it’s in that very possibility that the reader finds the freedom to make his or her own personal connection. It may take courage to offer it, but it’s sure to pay dividends.

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Jail talk

Posted on April 29, 2010 by Jamie Jauncey

If I had been asked, as they filed in, to point out the one that most unnerved me, it would have been him. Thick set, bull-headed, covered with tattoos, including one in what looked like Arabic script across his neck, he had a penetrating stare and a menacing energy.

Several of the prisoners, I had been warned, were on methadone, and that made them dopey; but this character wasn’t dopey, he was wired. I explained that I was going to talk about, and read a bit from, my own books, and then we were going to do some exercises. ‘Let’s keep it informal,’ I added. ‘If you want to ask questions as we go along, that’s fine.’

We were in one of the visiting rooms, an upstairs space the size of a tennis court with comfortable seating and spectacular views over coils of razor wire to the nearby hills; seventeen long- and medium-term prisoners, the writer-in-residence, half a dozen curious prison officers who, for the time being, were keeping their distance, and me.

I had hardly finished my introduction when Tattoos was in with his first question. He didn’t so much ask it as fire it at me, a staccato burst of almost unintelligible Central Belt patois. I had to wait while my brain decoded what it had heard before I could answer him.

Three minutes later there was another burst. And so it continued for nearly two hours. Every time I paused, and sometimes when I didn’t, Tattoos had another question. They were smart questions: about research, about characterisation and the role of personal experience in the writing process, about what is fiction and what isn’t.

I could feel my prejudices being dismantled. This was a highly curious, intelligent person, albeit one who severely lacked an education and had doubtless been let down by both society and himself in other ways. But his hunger to learn seemed insatiable, and so was his desire to express himself.

We ended with an exercise I have always loved, where people are given a series of prompts to describe someone they know using only metaphors. The result is a poem which brings the subjects alive in a vivid, unexpected and often emotionally charged way.

‘Who would like to share what they’ve written with us?’ I asked, fully expecting the usual lowered eyes and embarrassed shuffling of feet. But Tattoos had his hand up almost before I’d finished asking. I nodded and he fired off his poem as he had done the questions, at high speed, from somewhere at the back of his throat.

It was good. He’d chosen the prison governor as his subject and it was funny and heartfelt, ironic as well as poignant. ‘You are the Gucci watch of the Scottish Prison Service’ was the opening line. If he’d read it slowly enough for everyone to hear, he would have got a big laugh.

Even so, when he’d finished there were general murmurings of appreciation and I congratulated him fulsomely. His face widened in a beam of the most utterly childlike pleasure. I’ve no idea what he was in for, but I wondered when anyone had last told him he’d made a good job of something. Forty-eight hours later I’m still carrying that smile inside me like a charge of raw solar energy.

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Holy week

Posted on April 23, 2010 by Jamie Jauncey

I have to write a document that will help a community of monks make public its case for support. The community needs money for its buildings and for its members’ work as teachers, priests, missionaries and providers of physical and spiritual succour. It also needs fresh blood; its population is ageing and new vocations come few and far between in this secular age.

This week I spent twenty-four hours as the monks’ guest, sharing food with them in their refectory, attending their services, and talking with them about the monastic life and its relevance in the twenty-first century. I would like to say that I arrived weary with the modern world and left refreshed by the warmth of their welcome and the calm and beauty of their surroundings. But I didn’t. I had hard work to do, chiefly in understanding the purpose of prayer and how to express it, to a largely lay audience, as something that is worthy of support.

Their leader, a charming, quietly dynamic man in his early fifties, spotted my dilemma quickly. ‘How can you tell our story if you are not a religious person?’ he asked, more in curiosity than judgment. I replied that I spend a lot of my time looking in at organisations from the outside and trying to capture something of their spirit and personality; then at once realised the glibness of my reply. For here, the spirit in question is nothing less than the Holy Spirit, a phenomenon with which I am not personally acquainted.

His question continued to bother me, because it seemed like a legitimate one; in his position I would have asked the same. Only later did it come to me that there was another way of answering it, which is that it’s the writer’s job to imagine, to put him or herself in other people’s shoes. I can’t share the monks’ faith any more than I can share a businessman’s conviction for his enterprise, but I can at least make an imaginative connection with that very human quality of belief.

The thing that makes this connection possible is the research, the process by which one experiences the warp and weft of a particular universe, even if one can’t experience its spiritual or emotional underpinnings. So the sunlight on the lawns, the simplicity and majesty of the church, the fine old faces of the silent monks at their meals, the contemplative calm of the cloisters, all feed into something which, through the action of imagination, becomes a form of empathic understanding, if not actually a shared belief.

And empathy, the ability to imagine oneself as another and suffer as they do, is something I suspect monks understand very well.

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Gardening

Posted on April 16, 2010 by Jamie Jauncey

Why did Nick Clegg ‘win’ last night’s prime ministerial debate? It may be an over-simplification to say it was because he sounded more human and believable than the other two, though that, I’m sure, was the essence of it. Of course, he had the easiest job as the outsider; and taking part in a heavily stage-managed public display of point-scoring seems to me like a generally rotten way of putting yourself forward to govern a country. But there is at least some comfort in the fact that the most apparently natural performer ‘won’.

As I struggled to remain engaged by the debate, my mind kept drifting away to a remarkable document that a friend sent me recently – a kind of personal manifesto by Jan Cameron who runs the Redhall Walled Garden in Edinburgh. This is a place where people with mental health problems can go to find peace and solace and, ultimately, recovery through the physical work of gardening and the close daily contact with nature that it brings.

It’s not a polished piece of writing. There’s no spin, it offers no sound bites. But as a declaration of what it means to lead a small, walled community – which, with all its inherent dysfunction, is surely a metaphor for society at large – it’s not only profound, but profoundly touching; still more so because gardening – or making things grow – is itself such a beautiful metaphor for leadership.

Here’s the final paragraph: ‘I feel privileged to work here. I love coming to work. Even the difficult parts when someone is telling me something awful that has happened to them, while stressful, it’s also a privilege that someone trusts me with that and I am always inspired by the courage that people show. I’m so glad Redhall is here for people to be able to share their experiences. I may need it someday and I want it to be here. The world feels safer to me knowing that there are places where people feel safe enough to open up and share and support each other and believe in a future for themselves.’

This is a voice that speaks simply, honestly, and is not afraid of emotion. It’s a voice that inspires through its very lack of artifice. I would follow a voice like that. If only our political and business leaders were able to speak in such a way… (I’m sure the gardening helps.)

Read more about the Redhall Walled Garden

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Writing elsewhere

Posted on April 9, 2010 by Jamie Jauncey

While we continue to pay daily tribute to International PEN’s 50 imprisoned writers through 26:50, I find myself constantly trying to imagine how they managed to write; where they found and concealed their materials, how they avoided the scrutiny of guards, from what miraculously still-luminous corners of their hearts they managed to summon the words.

I picture damp, dingy cells and furtive scribblings on shreds of paper with pencil stubs, scrapings on prison walls with bent nails, even etchings with pins on crumbs of soap, all from minds crammed to bursting with precious ideas. Yet these extraordinary constraints often gave rise to work of great power and even beauty.

In the free world we have to engineer our own constraints. The choice of where and how, let alone what, we write is something we take for granted. Here’s Hemingway: ‘It was a pleasant café, warm and clean and friendly, and I hung up my old waterproof on the coat rack to dry and put my worn and weathered felt hat on the rack above the bench and ordered a café au lait. The waiter brought it and I took out a notebook from the pocket of the coat and a pencil and started to write.’

Most unusually for rural Scotland, I live within walking distance of both a small community arts centre with an excellent café, and a mainline railway station. These days I write less and less in my converted garage at home, and more and more in either the café or on the train. In both cases I draw energy from my surroundings.

On the train it’s both the movement itself that encourages my words to flow, and the sense of moving through a world I can see but from which I am temporarily isolated. In the café it’s the feeling of being fixed in a particular corner of the world but not really of it; I can observe it at close quarters if I want to, but I don’t have to engage with it.

In both cases there’s a sense of being removed but connected at the same time, and in both cases I feel nourished by the humanity that flows around me as I write, as if I’m being borne along on the tide of life. It brings an odd feeling of completeness, a sense almost of inner homecoming, that seems very conducive to creativity.

Try it when you next have something to write – find a café or take a train ride. And if you do, spare a thought for those writers who weren’t, or aren’t, so lucky.

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Good Friday

Posted on April 1, 2010 by Jamie Jauncey

Today seems like a good day to write about persecution. Trying to imagine the agony of crucifixion, of nails through palms and feet, of torn flesh and muscle, of gradual dislocation as the legs start to give way and the body weight slowly pulls the shoulders from their sockets, I can’t help thinking again of the 50 writers whose hounding, silencing, imprisonment and torture is currently being remembered, one per day for 50 days, by International PEN and 26 at 26:50.

For those of us who spend much of our time crafting the anodyne language of business, this project is a stunning reminder of the real power of our basic resource – words. If we write something that the powers-that-be (for which read clients) don’t like, the worst that can happen to us is an argument over the bill. But for 26:50 we’ve been paired with people who had the courage to speak out and take the consequences, which in some cases was execution.

My subject, Xosé Luís Méndez Ferrín, got off relatively lightly by comparison with some of his fellow PEN writers. A novelist, poet and Galician nationalist, now widely regarded as the towering figure of Galician literature, he was detained three times by the Franco regime between 1967 and 1980 (with a certain irony since Franco himself was a native Galician). Yet Ferrín steadfastly refused to write in any other language than Galician, and during his second spell in jail created a fictional writer, Heriberto Bens, under whose name he later published – with a foreword by himself.

I don’t actually know how Ferrín fared during his spells in prison, so my 50-word sketch is largely metaphorical, but I hope he would find some kind of resonance there if he ever comes across it (born in 1938, he is still very much alive).

You and the general
Shared a birthright
That awkward bastard
Mouthful of splinters
Your native tongue
But when he placed
His boot upon it
He forgot that hobnails
In the prison diet
Hone resistance
Whet contempt
While truth
Like blood or spittle
Finds its way
When even tongues are tied

Writing this left me feeling that we live in such a desperately timid world; that we no longer dare speak our minds on so many of the issues that matter. Yet ours is a functioning liberal democracy where freedom of speech is still considered sacrosanct and we don’t live in fear of the three-am knock at the door. Nowhere is the language we use more vapid, more feeble, more lacking in conviction, than at work – where most of us spend the majority of our waking lives. On such a day as this I have to ask why? When did you last hear of a business writer being tortured?

http://26-50.tumblr.com/

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The rhythm of life

Posted on March 25, 2010 by Jamie Jauncey

We start our Dark Angels courses with a simple but illuminating exercise. We ask everyone present to name a favourite word. The resulting list allows us to make the point that we have a relationship with words that goes well beyond their simple meaning.

This week, for example, ‘onomatopoeia’ and ‘hippopotamus’ were two of the words offered on a workshop I was running. Why did you choose that word, I asked the participants. Because of the way it sounds, answered one. Because of the rhythm, said the other.

From the beat of our mothers’ hearts to the sweep and tug of the furthest planets, rhythm is a constant in our lives. We find life and energy in rhythm. We also find familiarity and safety in it. And as my students demonstrated, we’re naturally responsive to rhythm in language.

In the meaning-obsessed world of business, the ‘non-essential’ qualities of language tend to be excluded. The writer’s palette remains a dreary monochrome, the voice a dull monotone. And if some kind of pulse does creep in it’s less likely to be for purposes of enlivening the writing, more likely to be out of fear that if you don’t say the same thing three times, people will think you’ve only done a third of the job.

‘Design, develop and implement’ is a favourite, beloved of the strategificators and initiative-creators who populate the modern business world in a great droning swarm. But as rhythm goes, that string of three verbs has all the charm and subtlety of a hammer hitting a thumb. And as for meaning, why in God’s name would you design something if you didn’t intend to develop and implement it? What happened to good old-fashioned planning, anyway?

Many of the recent obituaries of Michael Foot quoted his observation that ‘the men who do not read are unfit for power’. He was right. Great leaders know that the best writing, and speaking, combine clarity of meaning with an awareness of all those ‘non-essential’ qualities of language: sound, rhythm, colour, texture. And how else can you nurture that awareness but by reading?

My own version of Michael Foot’s epigram would be this: the men and women who do not read are unfit to communicate. And yet… it seems that our students do read. Another of our exercises is to ask them to talk about a favourite novel. This they invariably do with enthusiasm, conviction, even passion; and with full awareness of the power and nuance of the language they’ve been exposed to.

So what’s going on? Why do they feel they have to shed that sensitivity like an overcoat each time they approach their office doors?

To be continued, diddle-de-dee…

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